RETURN POLICY

Returns.
Our policy lasts 14 days. If 14days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines etc. cannot be returned.

Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items

To complete your return, we require a receipt or proof of purchase.


There are certain situations where only partial refunds are granted (if applicable).
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery

Refunds (if applicable).
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable).
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@shokuninhouse.com

Sale items (if applicable).
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable).
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@shokuninhouse.com and send your item to: 20 Toynbee Street, E1 7NE, London.

Shipping
To return your product, you should mail your product to: 20 Toynbee Street,
E1 7NE, London.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please contact our team for more details: info@shokuninhouse.com

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance to guarantee that we receive your item

Shokunin House

20-22 Toynbee Street

E1 7NE London

020 3915 3793

England

Opening hours:

Monday - Saturday

10am - 6pm

United Kingdom

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